Return Policy

At My Medicine Store, we want you to shop with confidence. Our return policy ensures you can address issues with damaged or incorrect products hassle-free.

● Returns are applicable only for damaged and incorrect products. No returns otherwise.
● To be eligible, you must contact us within 7 days of delivery.
● Only exchanges are available. If we are unable to fulfill the exchange (e.g., product unavailable), a refund will be issued.

● Opened or used medications or supplements.
● Products that require refrigeration or special storage.
● Items damaged due to misuse or improper storage.

1. Contact Us: Call +1 855-448-0275 or email support@mymedicinestore.org within 7 days of delivery to start the return process.
2. Provide Details: Share your order number, reason for the return, and photos of the issue for quick resolution.
3. Get Return Instructions: We’ll provide a return shipping label or instructions (free for all US orders).
4. Ship It Back: Securely package the item and send it to the address we provide.

● Refunds are only applicable if we are unable to fulfill an exchange or the order.
● Once we receive and inspect your return, we’ll process your exchange or refund within 5-7 business days.
● Refunds will be issued to your original payment method.
● Original shipping costs (if any) are non-refundable unless the return is due to our error (e.g., wrong or defective product).

● Contact us within 7 days of delivery.
● Provide photos of the issue for quick resolution.
● We’ll replace the item or issue a full refund (if replacement is unavailable), including shipping costs, at no charge to you.

● Free return shipping applies to US orders. For international orders, you may need to cover return shipping costs, unless the return is due to our error.
● Please check local regulations, as some products (e.g., medications) may have restrictions.